PetAssist was founded by a team of veterinarians, animal behaviorists, and hospitality professionals determined to raise the standard of at-home pet care. Recognizing the gap between shelter boarding and occasional caretakers, we designed a rigorous training program for our caregivers—covering pet first aid, positive-reinforcement techniques, and species-specific health monitoring. Today, our network spans Bali to Jakarta, providing consistent, high-quality services grounded in veterinary best practices and genuine affection.
Our philosophy centers on continuity and personalization. Every new PetAssist client begins with a comprehensive Pet Profile survey—documenting dietary preferences, medical history, behavioral quirks, and daily routines. This data feeds into our proprietary CareMatch system, which pairs your pet with the best-suited caregiver based on compatibility, skill set, and location. By integrating digital tools with human expertise, we ensure that every walk, feeding, or play session is not just a service but a positive experience aligned with your pet’s needs.
Safety and transparency are paramount. All caregivers undergo background checks, certification in CPR and pet first aid, and ongoing training updates. During each visit, we log actions taken—walk duration, meals provided, medication administered—plus photos and notes delivered via the PetAssist app. This level of documentation allows you to review every detail of your pet’s day, ask questions, and adjust care plans remotely, maintaining trust and accountability throughout our partnership.
Beyond day-to-day care, PetAssist empowers pet parents through education and community initiatives. We host free webinars on topics such as nutrition, behavioral enrichment, and senior-pet wellness. Our online Resource Center offers articles, how-to videos, and Q&A forums moderated by veterinarians. By combining hands-on services with knowledge sharing, PetAssist cultivates confident, informed guardians and happier, healthier pets.