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PetAssist — Premium Pet Care Services

PetAssist brings professional, compassionate pet care directly to your home across Indonesia. Whether you need daily dog walking, in-home boarding, or specialized feline care, our certified pet caregivers ensure each companion receives tailored support. Leveraging a secure mobile app, you can book services, track visits, and receive real-time photo updates—ensuring peace of mind while you’re away. At PetAssist, we treat your pets as family, delivering dependable care with love and expertise.

About PetAssist – Your Trusted Partner in Pet Wellness

PetAssist was founded by a team of veterinarians, animal behaviorists, and hospitality professionals determined to raise the standard of at-home pet care. Recognizing the gap between shelter boarding and occasional caretakers, we designed a rigorous training program for our caregivers—covering pet first aid, positive-reinforcement techniques, and species-specific health monitoring. Today, our network spans Bali to Jakarta, providing consistent, high-quality services grounded in veterinary best practices and genuine affection.
Our philosophy centers on continuity and personalization. Every new PetAssist client begins with a comprehensive Pet Profile survey—documenting dietary preferences, medical history, behavioral quirks, and daily routines. This data feeds into our proprietary CareMatch system, which pairs your pet with the best-suited caregiver based on compatibility, skill set, and location. By integrating digital tools with human expertise, we ensure that every walk, feeding, or play session is not just a service but a positive experience aligned with your pet’s needs.
Safety and transparency are paramount. All caregivers undergo background checks, certification in CPR and pet first aid, and ongoing training updates. During each visit, we log actions taken—walk duration, meals provided, medication administered—plus photos and notes delivered via the PetAssist app. This level of documentation allows you to review every detail of your pet’s day, ask questions, and adjust care plans remotely, maintaining trust and accountability throughout our partnership.
Beyond day-to-day care, PetAssist empowers pet parents through education and community initiatives. We host free webinars on topics such as nutrition, behavioral enrichment, and senior-pet wellness. Our online Resource Center offers articles, how-to videos, and Q&A forums moderated by veterinarians. By combining hands-on services with knowledge sharing, PetAssist cultivates confident, informed guardians and happier, healthier pets.

Our Services – Six Pillars of PetAssist Care

1. In-Home Pet Sitting & Boarding
When travel or long workdays keep you away, our caregivers provide overnight stays and extended visits in your home environment. This service eliminates the stress of kennel boarding and preserves your pet’s familiar routine. Sitters handle feeding, playtime, and litter-box maintenance, plus daily health checks for any signs of discomfort or illness. You receive nightly photo reports and real-time updates to ensure peace of mind. Emergency coverage is also available, so unexpected flight delays or schedule changes are never a problem.
2. Dog Walking & Exercise
Our professional dog walkers offer single or bundled walking sessions tailored to your dog’s breed, age, and energy level. Whether it’s a gentle neighborhood stroll, off-leash adventure in a secure dog park, or structured leash-walking for reactive dogs, each outing is customized. Walkers are trained in canine body language and safety protocols, ensuring positive interactions with other dogs and people. GPS-tracked routes and duration logs are sent to you after each walk, providing transparency and data to optimize your dog’s fitness plan.
3. Veterinary-Backed Health Monitoring
PetAssist’s caregivers follow protocols developed by our in-house veterinary team to monitor chronic-care needs such as diabetes, arthritis, and heart conditions. We administer medications on schedule, support mobility exercises, and alert you immediately if readings—such as blood glucose levels—fall outside safe ranges. Caregivers use digital diaries to log health metrics, which veterinarians review to adjust treatment plans proactively. This medical-grade attention allows frail and senior pets to remain comfortable and safe at home.
4. Feline Enrichment & Care
Cats thrive in stable, low-stress environments. Our cat specialists offer multi-visit sessions including interactive play, gentle grooming, and environmental enrichment such as puzzle feeders. We check litter boxes for stool quality and hydration levels, administer oral or injected medications, and maintain your cat’s regular schedule. Caregivers respect each cat’s boundaries, using calming pheromones and quiet handling techniques. Daily photo updates reassure you that your feline companion is content and well-cared for.
5. Puppy & Kitten Socialization
Early social experiences shape lifelong behavior. PetAssist’s developmental care includes supervised playgroups, gentle handling, and introductory leash training for puppies, plus interactive toys and litter training for kittens. We teach basic commands—sit, stay, come—using reward-based methods and provide you with progress reports and at-home training guides. These services reduce anxiety, improve adaptability, and strengthen the bond between you and your new companion.
6. Pet Taxi & Transportation
From vet appointments and grooming visits to airport runs, our licensed drivers equipped with secure pet crates ensure safe, comfortable transport. Vehicles are climate-controlled, sanitized, and stocked with calming amenities like blankets and toys. Drivers communicate arrival and drop-off times via the app and accompany pets inside clinics or salons if needed. This door-to-door service saves you time and reduces stress for pets who may become anxious in unfamiliar environments.

Why Choose PetAssist? – Six Strategic Advantages

Rigorous Caregiver Certification
Every PetAssist caregiver completes an intensive training curriculum—covering pet first aid, animal behavior, and service-specific protocols—before ever meeting clients. Ongoing assessments and refresher modules ensure high standards remain consistent. This rigorous certification guarantees that your pet is in the hands of qualified professionals, not just casual pet lovers.
Data-Driven Personalization
Our proprietary CareMatch algorithm uses detailed Pet Profiles to pair animals with caregivers whose skills and temperaments align perfectly. Real-time feedback and pet-behavior tracking refine these matches over time, optimizing care quality. This data-driven personalization ensures happier pets and more effective interactions, reducing stress and improving outcomes.
24/7 Customer Support & Emergency Response
PetAssist’s support team is available around the clock via phone, chat, or app messaging to address urgent needs or last-minute requests. In emergency health situations, our network of veterinary partners stands ready to provide telehealth consultations or expedited appointments. This always-on support structure ensures your pet’s welfare is never compromised.
Transparent Reporting & Communication
Every service includes detailed digital reports—complete with photos, activity logs, and caregiver notes—delivered directly to your device. You can review, comment, and adjust instructions instantly, fostering clear communication and trust. This full transparency eliminates guesswork and provides you with real-time assurance about your pet’s well-being.
Scalable Solutions for All Budgets
Whether you require daily dog walking, weekly in-home boarding, or occasional pet taxi service, PetAssist offers tiered pricing and subscription plans to fit different needs and budgets. Volume discounts, package bundles, and loyalty rewards ensure cost-effective long-term care. This financial flexibility lets you choose services that provide maximum value without compromising quality.
Commitment to Community & Education
Beyond individual services, PetAssist fosters a community of responsible pet ownership through free workshops, behavioral webinars, and local adoption drives. Our Resource Center offers expert articles, video tutorials, and Q&A forums. By investing in both services and education, we help raise the bar for pet care standards across Indonesia.

Customer Testimonials

Anita S., Jakarta
“PetAssist transformed our daily routine. Their dog walker, Maya, knows Bruno’s quirks and always sends the cutest photos. I travel frequently, and knowing he’s in safe hands with medication reminders is priceless. Their professionalism and warmth set them apart.”

FAQ

1. How do I schedule a service with PetAssist?
Booking is simple via our mobile app or website. Select your service, choose dates and times, and complete a brief Pet Profile if you’re new. You’ll receive a confirmation and caregiver details within minutes. Changes or cancellations can be made up to 4 hours before the visit.
2. Are caregivers insured and bonded?
Yes. All PetAssist caregivers are covered by comprehensive liability insurance and bonded for your protection. Background checks and certification records are also available upon request, ensuring full peace of mind regarding safety and professionalism.
3. How do you handle pet medical emergencies?
Caregivers are trained in pet first aid and CPR. For emergencies, they initiate an immediate telehealth consultation with our veterinary partners or escort your pet to the nearest clinic. Our 24/7 support team coordinates care and communicates updates to you in real time.
4. Can I meet the caregiver before the first service?
Absolutely. We offer a complimentary “Meet & Greet” session—either in person or via video call—so you, your pet, and your assigned caregiver can get acquainted. This helps build trust and ensures compatibility before any paid visits begin.
5. What if my pet has special dietary or behavioral needs?
PetAssist accommodates specialized instructions—whether your pet requires a grain-free diet, timed medications, or gentle handling for anxiety. All details go into the Pet Profile and are reiterated in the caregiver’s daily care plan. Custom requests, such as grooming adjuncts, can also be arranged.
6. How do I provide feedback on a completed service?
After each visit, you’ll receive a prompt in the app or email to rate and review the service. We value your feedback and use it to continually improve. Concerns or compliments are shared with the caregiving team, and we follow up on any issues within 24 hours.

Whether you need a one-time dog walk or a long-term pet care plan, PetAssist is here to help. Reach out to our friendly support team for consultations, subscription details, or any special requests. We’re committed to creating safe, joyful experiences for your pets and seamless service for you.

📍 Address: Jl. Kemang Raya No. 8, Mampang Prapatan, South Jakarta 12730, Indonesia
📧 Email: petassist@tuta.com
🕒 Hours:
Monday – Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: Closed